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Weird times in earnings-land, and we're talking about it on The Reg's home grown podcast

"AI's decimation of call center jobs has begun," reports Bloomberg: Companies including the Commonwealth Bank of Australia, Microsoft Corp., Uber Technologies Inc. and Hyatt Hotels Corp. are using automated chat and phone systems to handle work that previously required humans. In some cases, they've already wiped out sizable chunks of their customer service operations, together representing thousands of workers. The specter of automation has long loomed over the call center industry, which employs millions worldwide from the U,S, to India to the Philippines. But until recently, generative artificial intelligence wasn't good enough to move the needle. Now, AI advancements — and pressure on executives to show they're embracing the new technology — have prompted corporations to deploy the tools more widely. Customer service employment in the U.S. is declining and will likely continue to do so as more tasks are automated, Forrester analyst Kate Leggett wrote in a report earlier this year. While it's impossible to determine the future job losses, she estimated that almost half of customer service roles will be affected by 2030. Globally, the steepest job cuts are expected to hit countries like the Philippines, where many Western companies have outsourced their most easily automated work. Salespeople at multiple tech companies told Bloomberg that they routinely pitch call center AI tools as a way of lowering labor costs, undercutting a common industry claim that AI is primarily a way to help workers become more productive rather than kill their jobs... Commonwealth Bank of Australia, the nation's largest lender, has shed hundreds of workers from its chat support line as it wove AI into the system, according to people familiar with the work. This amounted to tens of millions of dollars in savings per year, one of the people said... Microsoft is both one of the largest vendors and adopters of customer service automation tools. This has helped the software giant trim its customer service workforce — a mix of contractors and full-time staff — from about 50,000 to 40,000 in recent years, according to a person familiar with the operations. "If something happened with little Johnny's Xbox in the middle of the night, we can now solve that with AI," Judson Althoff, who runs Microsoft's sales and service operations, said in an interview. Althoff said in April that AI is saving the company about $750 million per year in customer service costs. More complex problems still require human support, but the company is constantly expanding what can be fixed automatically, he said in the interview. Two examples from the article: Last year Hyatt fired 30% of its in-house customer support staff for the Americas, according the hotel-industry news site Hotel Dive. Last week Bloomberg reported Uber had cut 10% of its customer service jobs as part of effort to "embrace artificial intelligence," according to the article. "Today, Uber pushes users to submit support requests through their apps, where they're met with an AI chatbot."

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Codenotary says Anthropic’s Claude for OSS program will help accelerate immudb development and improve code quality.

The development team behind the Gentoo-based, independently developed MocaccinoOS distribution informs 9to5Linux.com today about the release and general availability of MocaccinoOS 26.08.

Employee failed to follow security policy, leaving internal management file open to the public

LLMs are theft by 'absolute scum' who make life harder for writers by putting them in copyright peril

Use it to debug and review, says Big Red, but don't submit its output

'As a big AI skeptic, you just blew my mind'

Slashdot reader prisoninmate shares this report from 9to5Linux: Coming ten days after the previous Linux kernel security update, which only fixed 12 vulnerabilities that may lead to a privilege escalation, denial of service, or information leaks, the new Debian 13 Linux kernel security update is a massive one, and it patches no less than 68 security vulnerabilities in the Linux 6.12 LTS kernel. Debian 13 "Trixie" kernel security update are CVE-2026-64530, a use-after-free in the traffic-control subsystem leading to remote denial-of-service with potential for remote code execution, and CVE-2026-64531 (a.k.a. OVSwrap), a local-root vulnerability in the Open vSwitch datapath leading to local privilege escalation to root... All Debian 13 "Trixie" users are urged to update their installations to Linux kernel 6.12.100-1 as soon as possible.

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The EU’s age verification project confirms hardware-bound attestation is mandatory, raising concerns over Linux, custom ROMs, and open-source access.

Following last week's release of Ubuntu Touch 24.04-2.0 for this community-maintained, mobile flavor of Ubuntu Linux, more details are now available on their upcoming development efforts and eventual transition to an Ubuntu 26.04 base...

CrowdStrike tracks 89% surge in machine-assisted activity as patch windows shrink to 48 hours

Daddy, I typed a Unix command! Was it a bad one?

Even as Hollywood performers protest and Hollywood studios sue "in their war on AI," reports the Los Angeles Times, "the entertainment industry is deepening its dependence on it." Among hundreds of job postings in late June, more than one in 10 was likely connected to AI. The top studios' public postings suggest they have been recruiting people to build AI tools. They are also recruiting teams to defend their intellectual property against unauthorized AI use. "There are plenty of studios that are hiring [for AI] but never talk about it in public," said Yoland Yan, a co-founder of ComfyUI, a company that helps studios juggle different AI tools. Companies have been hesitant to detail how they use generative AI in film production — partly because they are concerned about consumer and union backlash. Some in Hollywood described AI use as the new cosmetic surgery, where everyone knows it is happening, but few will admit to it... Although some companies may be shy about sharing their AI plans, big stars who don't have to answer to others have been more open about their embrace of the new technology for storytelling. Rejecting AI is like picking a horse and buggy over a car, said "Star Wars" creator George Lucas. "Artificial intelligence means it's much easier for us to make movies," he told a trade magazine earlier this year. "There's nothing you can do about it. That's progress. It's the future." Some in Hollywood have a softer stance on artificial intelligence, with studios cutting deals with AI companies, and filmmakers like Martin Scorsese backing AI companies. Ben Affleck launched an AI film tech company then sold it to Netflix for half a billion dollars. When launching InterPositive, Affleck said he wanted to keep "storytelling human" by building AI tools that could fix lighting, generate missing shots and other things while "keeping creative decisions in the hands of artists...." Disney, Netflix and Amazon had job postings that were about using AI on the creative side of the business. Universal, Paramount, Warner Bros. and Sony had job ads suggesting they were also using AI but for marketing, distribution and audience analytics. The postings suggest the Disney, Netflix and Amazon studios are building repeatable AI workflows for visual effects, animation, sound and dubbing. The companies also seem to be building in-house teams to develop custom generative-AI models, while also using third-party software. None of the jobs advertised were to create AI that wrote scripts or created AI actors. Ironically, the Times used Claude Code to build a scraper to identify the job postings, their article acknowledges. Three Disney jobs were for "content security," assessing AI tools and guarding against piracy, watermarking and rights-protection work. But Disney is also hiring PhD-level talent "to study 'computer graphics and AI' for Pixar and Disney films," according to the article, and "people to 'bridge the gap between research and practical studio application.'" Disney-owned visual effects shops Industrial Light & Magic "was searching for supervisors to 'explore emerging technologies (including AI/Machine Learning)' to develop new production workflows." Audio post-production unit Skywalker Sound "seemed to be recruiting to build proprietary AI models for soundtracks, voice separation, and voice transfer, the process of taking a speaker's tone and pitch, and applying it to new content." Amazon "was hiring a principal AI executive to drive AI-tool adoption across production, plus roles in operations automation and LLM content classification."

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Redmond adds new items to its make-Windows-better list

Catch up on the latest Linux news: Arch Linux August ISO, COSMIC 1.5, Shotcut 26.7, Nano 9.2, Xen 4.22, Linux desktop market share surpasses 10% in North America, and more.

Mozilla Firefox 153.0.1 has been released this week, shortly after Monday’s release of Mozilla Firefox 153, as a first point update that addresses several important bugs and issues.

A woman found her police officer ex-boyfriend had used Flock's camera system 600 times to look up the location of her and her daughter, reports the Washington Post (Alternate URL here). (She found out through Have I Been Flocked, described as "a website that aggregates police search logs made available through public records.") But it turns out dozens more police officers have also misused Flock... Authorities have charged or accused at least 50 law-enforcement officers of using license-plate readers for unauthorized purposes, including to stalk women without their knowledge or consent, a Post analysis of police and court records found. In 26 of these cases, police investigators and prosecutors said the officers used the technology to spy on their wives, their girlfriends, their exes, their exes' new partners or women they wanted to meet. In other cases, police or prosecutors have not specified the alleged surveillance targets. Flock's system was used in 46 of the cases analyzed by The Post, while the other cases involved competing products... After The Post relayed its findings to Flock, the company said in a statement it "will soon be announcing better filters and tools to stop abuse before it happens...." In April, the company rolled out a new voluntary "audit assistance" feature, which agencies can choose to enable, that automatically scans officers' searches for suspicious activity, such as queries repeatedly targeting the same vehicle or run by officers off the clock. In an interview with The Post, Flock chief executive Garrett Langley said misuse of its systems is inevitable and that the company is focused on providing tools to catch perpetrators after the fact... "We're not going to change humans, and humans make bad decisions," Langley said. "What we can do is make sure that they know if you use this tool, you will be held accountable...." Through automated license-plate reader systems, or ALPRs, officers could trace the rhythms and travels of their subjects' daily lives, leading in some instances to violent confrontations, moments of psychological manipulation, and threats of coercion and control, the analysis found. - In Wisconsin, a police officer allegedly used Flock to check whether his ex-girlfriend had gone to an abortion clinic, according to a police affidavit for a case set for trial this month. - In Kansas, a police chief who tracked his ex through Flock sneaked up on her while she was intimate with another man, a state police certification body alleged, leading to his firing. - In Florida, a deputy speeding to stop a young actress he'd added to a watch list for a license-plate tool called Guardian nearly caused a head-on crash, according to a police report and video from his dashboard camera. The deputy was arrested in March, and his attorney declined to comment. - And in California, prosecutors said a former deputy, Alexander Vanny, used Flock as part of a months-long campaign of "stalking" and "humiliating" his former fiancée that also involved following her around town and installing a hidden camera in her roommate's bathroom, according to a sentencing brief... While some of the searches resulted in officers' firings, prosecutions and prison sentences, police departments in other cases allowed officers to continue using the systems even after receiving warnings that they were being misused... An array of privacy advocates has argued that Flock could deter bad actors by making simple changes to its product, such as requiring officers to label every search with a criminal case number. Some policing experts also warned that agencies' inconsistencies in developing and enforcing standard procedures for license-plate readers could lead to further misconduct. With no federal laws governing use and only a patchwork of state laws, many of the country's roughly 18,000 police agencies are left to decide their rules on their own... Langley, Flock's chief, has dismissed pushes by activists for the company to further limit how officers use its product. "No one elected me the police chief of America," he told Forbes last year, adding, "I don't think it's our job to police the police." The Post also got this quote from an officer was fired and sentenced to probation after pleading no contest to charges of computer-system misuse, stalking and battery. "Pretty much everybody uses that computer system" improperly in the department, he said, and "they don't audit it [nearly] as much as they should." Flock told The Post it now has over 120,000 cameras in more than 6,000 communities, recording 20 billion license plate scans every month.

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PLUS: DeepSeek to double peak hour prices for new model; Australia hikes fines for Big Tech; Japan’s next moonshot to ride local rocket; and more!

The upcoming Fedora Linux 45 distribution could enable Shadow Stack protection by default for all x86_64 applications and libraries built with GCC, Clang, and Rust.